Customer Complaints Procedure

At Quick Motor Finance Group Limited T/A Quick Motor Finance, we are committed to delivering the highest level of service to all our customers. However, if you are dissatisfied with any aspect of our service, we are here to ensure your concerns are handled fairly, impartially, and as swiftly as possible.

This procedure outlines how we manage complaints, our commitment to you, and the steps you can take if you are not satisfied with the outcome.

How to Make a Complaint

If you wish to raise a complaint, we would like to hear from you. You can contact us using the following details:

Email: help@quickmotorfinance.com
Telephone: 0333 241 4134
Postal Address:
Quick Motor Finance Group Limited T/A Quick Motor Finance
Unit 2A Barncroft Farm
Woodend Lane
Mobberley
Knutsford
Cheshire
WA16 7LZ

To help us resolve your complaint efficiently, please provide as much detail as possible. Should any information be missing, we will contact you to request further details.

Our Complaint Handling Process

• We will acknowledge receipt of your complaint within 48 working hours.
• If we are able to investigate and resolve your complaint within three working days, we will issue a summary resolution communication outlining our findings and the outcome.
• If further investigation is necessary, we will provide you with a Final Response within eight weeks of receiving your complaint. Although we aim to resolve complaints sooner, this timeframe allows for a full and fair review.
• Our Final Response will include a summary of your complaint, the results of our investigation, and the resolution we have reached.

If you remain dissatisfied with our Final Response or if we have not provided a response within eight weeks, you have the right to refer your complaint to the Financial Ombudsman Service. This must be done within six months of the date of our Final Response.

Financial Ombudsman Service - Contact Details

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
Postal Address:
Exchange Tower
Harbour Exchange
London
E14 9SR